Enterprise Call Center Technology
Our Enterprise Call Center Technology maintains both inbound and outbound call handling with skill and priority preferences. Fine tuning your marketing campaigns has never been easier until utilizing the efficiency of our Enterprise Solution. The Enterprise Call Center Technology is a master at tracking calls, reporting agent productivity, and getting in contact with valuable leads.
Inbound Features§ Automatic Call Distribution
§ Inbound/Outbound Blending § Inbound Hangup Auto Callback § Dynamic Scripts § IVR and Voicemail Boxes § Web Pop Forms § Skill Priority § Call Tracking § Overflow Routes § Custom Greetings/Hold Music § Superior Reporting § Inbound Color Notification |
Outbound Features§ List Overrides
§ Dynamic Scripting § Pop Webpages w/ Lead Info § Place Customers on Hold § Alternate Number Dialing § Agent or Campaign Callbacks § Custom Rules for Recycling § Lead Import via Web API § Campaign/List Custom CallerID § External/Internal Call Transfer § Percentage Dialing by Lists § Custom Greetings/Hold Music § Answering Machine Detection § Agent Login/wait time/Call Stats |
Effective CRM, tracking, reporting, and conversion of every prospect!
Lead management is the process of contacting, qualifying and converting leads into customers. Our web-based lead management software facilitates consistent communication with leads through a variety of marketing techniques.
Consistent lead qualification and follow-up is essential before any lead becomes a customer. To do that effectively, we utilize an easy to use workflow engine that logs each activity and disposition for sales people during the sales process.
Lead prioritization is one of the biggest challenges facing organizations today- which lead or inquiry to follow up next. Our customer resource management(CRM) program empowers our representatives by automatically identifying high priority leads, and intelligently putting them in order and queue for our sales representatives to follow up.
Lead nurturing & email marketing, staying in touch with leads that are "not ready" to buy is the secret of many great sales and marketing companies. Making money from those leads that do not convert right away requires consistent email and follow-up calls. Our CRM has lead nurturing tools to ensure that every lead is worked to its fullest.
Sales lead tracking & analytics, ultimately depends on tracking performance of sales and marketing efforts to maximize ROI. Our innovative lead analytics and sales lead tracking software has dramatically simplified this process so we can easily see key metrics and get to ROI calculations quickly. We make critical data useful, simple, and actionable. Numerous studies and our own data analysis have shown that contacting new leads quickly leads to dramatically higher conversion rates.
Consistent lead qualification and follow-up is essential before any lead becomes a customer. To do that effectively, we utilize an easy to use workflow engine that logs each activity and disposition for sales people during the sales process.
Lead prioritization is one of the biggest challenges facing organizations today- which lead or inquiry to follow up next. Our customer resource management(CRM) program empowers our representatives by automatically identifying high priority leads, and intelligently putting them in order and queue for our sales representatives to follow up.
Lead nurturing & email marketing, staying in touch with leads that are "not ready" to buy is the secret of many great sales and marketing companies. Making money from those leads that do not convert right away requires consistent email and follow-up calls. Our CRM has lead nurturing tools to ensure that every lead is worked to its fullest.
Sales lead tracking & analytics, ultimately depends on tracking performance of sales and marketing efforts to maximize ROI. Our innovative lead analytics and sales lead tracking software has dramatically simplified this process so we can easily see key metrics and get to ROI calculations quickly. We make critical data useful, simple, and actionable. Numerous studies and our own data analysis have shown that contacting new leads quickly leads to dramatically higher conversion rates.